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Shipping, Exchange & Refund Policy

At Kallisto Miorah, we strive to provide a seamless and refined shopping experience. This policy outlines the terms related to order processing, shipping, returns, exchanges, and refunds.

By placing an order on our website, you agree to the terms outlined below.

1. Order Processing

All orders placed on the Kallisto Miorah website are processed within 1–2 business days, excluding Sundays and public holidays.

Once your order is processed and dispatched, you will receive a shipping confirmation email with tracking details.

Orders placed during sales, new launches, or peak seasons may experience slight delays.

2. Shipping & Delivery

We ship across India through trusted courier partners to ensure timely and secure delivery.

Domestic Shipping

  • Orders are typically delivered within 3–7 business days after dispatch.

  • Delivery timelines may vary depending on location, courier partner availability, or unforeseen circumstances.

Delivery Timings

Deliveries are usually made between 10:00 AM – 7:00 PM, Monday to Saturday, excluding public holidays.

Shipping Charges

  • Free shipping across India on all prepaid orders.

  • Cash on Delivery (COD) may attract a small convenience fee.

Shipping timelines may occasionally vary due to logistics delays, weather conditions, or regional restrictions.

3. Order Cancellation

You may request cancellation within 24 hours of placing the order, provided the order has not already been processed or shipped.

Once an order has been dispatched, it cannot be cancelled.

To cancel an order, please contact our customer support team with your order number and registered contact details.

If the cancellation request is approved, the refund will be processed to the original payment method within 7–10 working days.

4. Shipping & Exchanges

We want you to be completely satisfied with your purchase.

a) Exchanges may be accepted under the following circumstances:

  • You receive a damaged product

  • You receive the wrong item

  • The product has a manufacturing defect

b) Size or Style Exchange:

  • If the product doesn't fit or meet your expectations, you may request an exchange within the exchange window.

  • Exchanges are subject to product availability.

In such cases, you must notify us within 48 hours of receiving the order, along with clear photos or an unboxing video for verification.

Once the request is reviewed and approved, we will arrange a reverse pickup or guide you through the return process.

5. Conditions for Exchange

To qualify for a return or exchange:

  • The product must be unused, unworn, and unwashed

  • All tags, labels, and packaging must remain intact

  • The item must be returned in its original condition

  • The request must be made within the exchange window

Exchanges may not be accepted if:

  • The product shows signs of use

  • Tags or original packaging are missing

  • The request is made outside the exchange window

6. Items not eligible for Exchange

The following items are not eligible for exchange or refund:

  • Products purchased during sale or promotional offers

  • Customized or altered garments

  • Items that show signs of wear or damage caused after delivery

  • Products sent back without original packaging or tags

7. Refund Policy

We do not issue refunds for exchanges, size/style changes, or change-of-mind requests. Refunds are only applicable in the following cases:

Credit Notes:

  • If your exchange request is approved (wrong size, style, or fit issues), you will be issued a credit note instead of a cash refund.

  • Credit notes are valid for 3 months from the date of issue and can be used toward any future purchase on our website.

  • Credit notes are non-transferable and cannot be redeemed for cash.

Refunds (Damaged Products Only):

  • A refund will only be issued if you receive a damaged product.

  • An unboxing video is mandatory to verify the claim; requests without video proof will not be eligible for a refund.

  • Once verified and approved, the refund will be processed to your original payment method within 7–10 working days.

Processing time may vary depending on your bank or payment provider.

8. Exchange Policy

If you would like to exchange a product for a different size or style:

  1. Submit an exchange request within the return window.

  2. Once the returned item is received and inspected, we will dispatch the replacement product.

Exchanges are subject to product availability.

9. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery

  • Provide images or an unboxing video for verification

After approval, we will arrange a replacement or refund depending on product availability.

10. Failed Deliveries

If a delivery attempt fails due to:

  • Incorrect address

  • Customer unavailability

  • Refusal to accept delivery

The order may be returned to our warehouse.

In such cases, re-shipping charges may apply.

11. Contact Us

For any shipping, exchange, or refund queries, please contact us:

Kallisto Miorah

Email: support@kallistomiorah.com

Customer Care: hello@kallistomiorah.com

Business Hours: Monday – Saturday, 10 AM – 6 PM IST